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Frequently asked questions

Will my letter be available as an electronic copy?

Yes, once your doctor has finished writing your notes you'll see an electronic copy of your letter in your DocTap account.

Can you complete a firearms application form?

We are not able to complete your firearm application form as we do not have access to your medical history. Please contact your NHS GP who will have access to your medical history.

My travel insurance require a medical letter confirming I cannot travel?

Our doctors are able to issue 'unable to travel letters' if they feel it is clinically justified during your appointment. Providing supporting documents can help the doctor make an appropriate judgement e.g. proof of diagnosis, test results, previous prescriptions, or consultant letters.

I am applying for housing benefits, can your doctor support me with a letter?

DocTap are not able to provide medical letters in support of benefit claims, insurance claims or write to local councils. This is because we do not have access to your medical history which would be required in such circumstances. Please contact your NHS GP or Doctify.com for other private GP providers who may be able to complete this.

Can you fill out my insurance claim form?

Please email a copy of your form to support@doctap.co.uk prior to booking so that we can check whether we can fill this in.

I need a letter confirming the medications I take, can you do this?

Our doctors will be happy to provide you a letter provided you are able to bring supporting documentation with you to your appointment e.g. proof of diagnosis, test results, previous prescriptions, or consultant letters.

Can you complete a medical form to support visa or immigration application?

We are not able to complete visa or immigration forms as we do not have access to your medical history. If you require blood tests as part of your visa or immigration form we may be able to do this. Please email us at support@doctap.co.uk to check whether we are able to help you.

How do I know if you are able to complete a medical form for me?

Please email a copy of your form to us at support@doctap.co.uk so that we can check whether our doctors are able to fill it in.

Can I get a sick note or medical letter in a video appointment?

Your doctor may be able to provide a sick note or medical letter over a video consultation but we recommend booking a clinic appointment for sick notes or medical letter requests, as your doctor may need to perform an in person examination to assess your condition.

What information will be on my letter?

In addition to the content of your letter, it will also include your name, gender, date of birth, home address, DocTap contact details and issue date. It will be signed by a GMC-registered doctor and include their GMC number.

Can I get a signed hard copy of my letter?

Yes, if you need a hard copy, your doctor will print and sign it during the appointment. An electronic copy will also be available in your DocTap portal, typically within an hour.

When will I receive my letter?

You will typically receive your letter within an hour of your appointment. You will receive an electronic copy of your letter in your DocTap account. If you require a hard copy, your doctor will print and sign it during the appointment if needed.

How much does a letter cost?

There is no additional charge for letters or sick notes issued within a GP consultation.

Do I need to bring anything with me for my letter appointment?

In most cases no. But if the letter needs to reference your medical history, please bring any relevant documents (e.g. proof of diagnosis, test results, previous prescriptions, or consultant letters).

How will I receive my letter?

You will receive an electronic copy of your letter in your DocTap account, typically within an hour of your appointment. If you require a hard copy, your doctor will print and sign it during the appointment if needed.