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Frequently asked questions

Can you prescribe in a video appointment?

Most standard medicines can be issued during a video appointment. If you feel you may need an examination for an accurate diagnosis then please book a clinic appointment however. Please note, we do not prescribe any potentially addictive medications such as diazepam in video appointments.

Can you prescribe controlled medications?

Our doctors cannot prescribe Schedule 2 or Schedule 3 controlled drugs. If you require a prescription for a specific medication, please contact our patient support team at 02071833254 to confirm if our doctors can prescribe it. During your appointment, our doctors will use their clinical judgment to determine the appropriate medication. If you are requesting a prescription for a medication prescribed elsewhere, please bring as much supporting evidence as possible regarding the condition for which you need the prescription.

I want a repeat prescription, can you provide this?

At DocTap, if a patient needs a new or regular prescription, they will need to schedule a consultation each time they require the prescription. This is so that the GP can ensure that patients are still on the appropriate medication and dosage before issuing another prescription. DocTap does not offer 'repeat' prescriptions. To obtain a repeat prescription, the patient should contact their NHS GP.

I need a repeat prescription for contraception, can you provide this?

Patients will need to schedule an appointment with a DocTap GP each time they need a new prescription for contraception because DocTap does not offer repeat prescriptions. Depending on a doctor's clinical judgement they can prescribe 3-6 months of a contraceptive medication before a patient will need to return to get another prescription. Your NHS GP will generally be able to provide longer term or repeat prescriptions.

Can I get a long prescription for whilst I'm away?

Doctors typically prescribe no more than 2 to 3 months of medication at a time, ensuring regular check-ups to monitor progress and make any necessary adjustments.

Can I get a prescription for someone else?

The patient must be present during the consultation to issue a prescription. If they cannot attend in person, a video call is typically fine. If the patient wishes to have someone else present, such as an interpreter, that is also welcome.

How do I get my medications?

We stock a small number of commonly prescribed medications in some of our clinics. If we don't have the medication you require in stock, your doctor will hand you a prescription for you to take to a pharmacy. You'll be able to collect your medications at any UK pharmacy or chemist.

Can I get a precautionary prescription?

Anticipatory prescribing, while not always necessary, can be beneficial in certain situations. This decision is solely based on the doctor's clinical findings, and precautionary prescriptions are always issued at the doctor's discretion.

How much does a prescription cost?

There is no additional charge for issuing a prescription. Medications dispensed in clinic are charged per item which is usually no more than the NHS prescription charge.

What is the difference between NHS and private prescriptions?

Patients pay the full cost of the medication with a private prescription. NHS prescriptions have a standard fee, regardless of the medication's cost. Costs for some medications are lower than the NHS standard fee, but some will be higher.

I need a specific prescription for drug "x" do you prescribe this?

Please contact our patient support team to check if our doctors can prescribe the medication you require. Our doctors will use their own clinical judgement when issuing any prescription. If requesting a medication you usually take, please bring as much supporting evidence and relevant medical history about your condition as possible to enable our doctors to make an appropriate decision.