See an expert GP, on your terms

Frequently asked questions

What types of appointments does DocTap offer?

DocTap offers two main types of appointments: face-to-face appointments at a DocTap clinic and virtual (video) consultations. Choose an in-person appointment if you need a physical examination or test with one of our GPs or Health Care Assistants (HCA). Choose a virtual consultation if you don’t expect to need a physical examination.

How do I book an appointment for my child?

On our booking page, please select the appointment type, date, and location that you would like. Next you will be asked who the appointment is for, if you would like to book the appointment for your child, please select ‘+ Add Child’ and follow the steps. Please bring your child's birth certificate along with your photo ID to the appointment.

What is the difference between Public and Private healthcare in the UK?

In the UK, public healthcare is provided by the National Health Service (NHS), which is funded through taxes and free to use at the point of care. The NHS offers a broad range of services, from primary care to specialist treatments. Private healthcare providers like DocTap operate independently of the NHS. Patients pay directly for private healthcare services, although health insurance can often cover the cost. However, most health insurance policies do not cover primary healthcare (GP services).

What does the consultation fee include?

The fee you pay when booking your appointment covers the consultation with the doctor, as well as any prescriptions or letters provided during that consultation. If your doctor recommends any tests or scans, you can choose to go ahead with them and pay during your appointment. For sexual health appointments, fees may vary depending on the specific tests required.

Do I need to bring ID to my appointment?

Do I need to bring ID to my appointment? Yes, if this is your first consultation with DocTap, please bring a valid photo identification, such as a passport or driver’s license. You don’t need to bring ID if you’ve already had a DocTap appointment before. If you're bringing your child for their first visit, please bring their birth certificate along with your own photo ID.

Can I get blood tests, x-rays and scans through DocTap?

Yes, DocTap offers blood tests, MRI scans, X Rays and Ultrasounds. You can find more detail under the 'Tests & Scans' section.

Are there any additional fees for weekend or evening appointments?

Our booking page displays appointment prices for today and up to 7 days in advance. Prices may vary based on the time of day and day of the week.

The appointment type I need is not on your booking page, which should I choose?

Please call us on 020 7183 3254 to check if our doctors can help. To get a diagnosis or treatment, book a General GP Appointment. Please note, DocTap does not offer dental services. In an emergency, please call 999.

Can I book an appointment with a specific doctor?

Yes, for face-to-face appointments, you can find a bio of each doctor under the 'Clinicians' tab on the booking page. For virtual appointments, you won't be able to choose a specific doctor. However, all DocTap GPs can view notes from any previous consultations you’ve had with us.

I will require a translator for my appointment, can DocTap provide this?

Yes, we provide translation services for up to 380 languages and dialects including sign language, using LanguageLine. If you require translation services please book a 30 minute appointment.

I already have some blood test / scan results, can I see doctor so they can explain them to me?

Yes, our doctors would be delighted to discuss test results with patients. Please also bring any other relevant documentation that you have about your condition.

Can I have a chaperone present during my appointment?

Yes, we can arrange for a chaperone to be present during your appointment. If you would like a chaperone, please call us on 020 7183 3254 when booking so we can ensure one is available at your appointment time.